At Northlight Paradise, we understand that the magic of Christmas is in the details – and that includes ensuring your festive decorations arrive safely and promptly at your doorstep. As your trusted partner in creating unforgettable holiday memories, we’ve designed a delivery process that’s as joyful and reliable as our products.
Our Shipping Options
We offer two convenient shipping methods to bring Christmas cheer to your home, no matter where you are in the world (excluding Asia and some remote areas):
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE on orders over $50 | EMS |
Please note: All orders require 1-2 business days for processing before dispatch. Delivery times are estimates and may vary during peak holiday seasons.
Order Processing
Once you’ve completed your purchase of our stunning Christmas trees, dazzling ornaments, or unique decorative accessories, our team at our Duingal headquarters springs into action:
- Orders are processed within 1-2 business days
- You’ll receive a confirmation email with your order details
- When your order ships, we’ll send you a tracking number
- Our team carefully packages each item to ensure it arrives in perfect condition
International Delivery
From our family in Australia to yours across the globe, we’re proud to bring Christmas magic to customers worldwide (excluding Asia and some remote areas). Our partnerships with DHL, FedEx, and EMS ensure that whether you’re decorating your home with our outdoor holiday decorations or adding that special touch with our decorative lights, your order will arrive with care and efficiency.
Tracking Your Order
We believe in transparency throughout the delivery process. Once your order is dispatched, you’ll receive a tracking number that allows you to follow your Christmas treasures on their journey to your home. Watch as your shatterproof ornaments and weather-resistant outdoor decor make their way to becoming part of your family’s holiday tradition.
Holiday Season Considerations
During the festive period (November-December), we recommend placing your orders early to ensure timely delivery. While we work tirelessly to process and dispatch orders quickly, high demand may slightly extend processing times during these magical weeks.
Returns & Exchanges
If any item doesn’t meet your expectations, we offer returns within 15 days of receipt. Please visit our Returns Policy page for detailed information on how to return products to our Australian headquarters.
For any delivery-related questions, our customer care team is always here to help at [email protected]. We’re committed to making your Northlight Paradise experience as bright and joyful as the decorations we deliver.
From our family to yours, we wish you smooth deliveries and sparkling decorations that make this Christmas truly magical!