Welcome to Northlight Paradise’s FAQ page! We’re here to help make your Christmas decorating experience as magical and stress-free as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.

Product Information

What types of Christmas decorations do you offer?
We specialise in a wide range of Christmas decorations including Christmas trees, tree ornaments, decorative lights, garlands and wreaths, outdoor decorations, Christmas villages, tree stands and skirts, gift wrap, and unique decorative accessories to make your holiday season magical.
Are your outdoor decorations weather-resistant?
Yes! Our outdoor holiday decorations are specifically designed to withstand various weather conditions, ensuring your outdoor space remains festive throughout the season.
Do you offer shatterproof ornaments?
Absolutely! We understand that Christmas celebrations can be lively, which is why we offer a selection of shatterproof ornaments that are perfect for families with children and pets.

Ordering & Account Questions

How do I create an account?
You can create an account during the checkout process by selecting the option to save your information for future purchases. Having an account allows you to track orders and save your preferences.
Can I modify my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify your order, please contact us immediately at [email protected] and we’ll do our best to assist you.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Delivery Information

Where do you deliver?
We deliver worldwide, excluding Asia and some remote areas. From our family in Australia to yours across the globe, we’re proud to bring Christmas magic to customers internationally.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
All orders require 1-2 business days for processing before dispatch.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number that allows you to follow your Christmas treasures on their journey to your home.
How long will delivery take during the holiday season?
During the festive period (November-December), we recommend placing orders early to ensure timely delivery. While we work tirelessly to process orders quickly, high demand may slightly extend processing times during these peak weeks.

Returns & Exchanges

What is your return policy?
If any item doesn’t meet your expectations, we offer returns within 15 days of receipt. Please visit our Returns Policy page for detailed information on how to return products to our Australian headquarters.
How do I return a product?
To return a product, please contact our customer care team at [email protected] for instructions. Returns need to be sent to our Australian headquarters at 23 Delan Road, DUINGAL, AU 4671.

Contact Information

How can I contact customer service?
For any questions not answered here, our customer care team is always here to help at [email protected]. We’re committed to making your Northlight Paradise experience as bright and joyful as the decorations we deliver!

From our family to yours, we wish you smooth deliveries and sparkling decorations that make this Christmas truly magical!